Frequently Asked Questions
Everything you need to know about your order and our curated footwear collection.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for limited release sneakers?
Due to the exclusive nature of limited releases and collaborations, all high-demand launches are final sale. For general inventory, we accept returns within 14 days of delivery provided items are in original, unworn condition with all packaging.
Do you ship internationally?
Yes, Packer Shoes ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of the package.
Are all products sold on your site authentic?
Absolutely. We are an authorized retailer for every brand we carry, including Nike, Adidas, New Balance, and Asics. Every product is 100% authentic and sourced directly from the manufacturers.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please double-check your size and shipping address before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.